Have you registered your bed's Warranty card? Click here to register your bed's warranty. 

Service

We pride ourselves on the ease of replacing factory parts on our bed. In most cases of electric or mechanical failures, the customer can inform us of the problem and fix it themselves. If the bed is under warranty, we will ship the replacement part which can be easily installed without the use of any tools.

Basic Troubleshooting

PROBLEM - The bed does not function:

1. Check the power cord to ensure that it is securely plugged into an electrical outlet.
2. Test the outlet for power by plugging a lamp or other electrical device into the socket.
3. Check frequency setting between remote and bed's transformer unit.
4. Ensure that your remote contains  fresh batteries.

If you have further questions, please see our online FAQs or call 1888 550 ERGO.

Replacement Parts

Ergomotion will replace the following with step by step instructions while under factory warranty at no charge:

- Motor Units
- Remote Controls
- Control Units
- Transformer Units
- Bed Legs

Customer questions:
Email us at info@ergomotion.us

Weight Limits